Frequently asked questions

What is the shipping process?

Order Placed        Process Payment           Shipped

Monday                             Wednesday                          Thursday
Tuesday                              Thursday                              Friday
Wednesday                         Friday                                  Monday
Thursday                           Monday                                Tuesday
Friday-Sunday                  Tuesday                             Wednesday
**Orders placed after business hours will be process the next business day.**

Where are you located? Can I stop by and pick up the hair?

This is an online business that is operated from home. Hair extensions are not on hand for safety reasons. Only online orders are accepted.

Refunds/ Cancellations

If you have placed an order and would like to cancel your order, there will be a $25 flat rate fee deducted. Cancellations are only accepted within 48 hours of original purchase date.

How much hair do I need?

It depends on the style, amount of volume and the look that you desire but for a full install, we generally recommend buying 3 bundles of hair. Take into consideration that longer hair equals shorter weft width. 2-3 bundles recommended for 10-16″ 3-4 bundles recommended for 18-24″ 4-5 bundles recommended for 26-30.

How long does the hair last?

Maicel Allure does not go by grade. The longevity of our virgin hair depends on how well the hair is maintained. Due to its natural strength and durability, our luxury hair collection will last up to 2 years. 

Can the hair be colored?

This is 100% virgin human hair that has not been processed in anyway. You can color the hair, however once Virgin Remy hair is treated in any way, it is no longer virgin. Be sure to keep color treated hair conditioned and moisturized.

I noticed that some of the bundles have a slight lighter hair color than other bundles I have ordered previously. I also discovered a few grey hairs present, is this normal?

This is perfectly normal. Please understand that 100% pure virgin hair is untreated hair. It comes from various donors. Some donors are older than others and vice versa. Each donor will have a different hair curl pattern and hair color ranging anywhere from an off black to a natural brown color, and yes, even a few gray strands here or there. At no time will virgin hair bundles ever look the same because all hair is not donated by the same person. What is always consistent is the raw and natural quality of the hair. The gorgeous texture and gentle blend that it has with your own natural hair.

Can I make changes to my order?

At Maicel Allure, we are committed to providing you the best experience possible. We will try to accommodate any reasonable request prior to the order shipping. Please send all order requests to

Hair Care Tips

Keep hair clean by washing weekly with lukewarm water. Avoid shampoos with sulfates and alcohol with PH higher than 7. Co washing is high recommended to clean the hair and maintain its luster. Gently massage moisturizing conditioner into hair shaft. Distribute the conditioner evenly with a wide tooth comb from root to end. Rinse thoroughly with lukewarm water. Air drying is recommended. 

Daily Maintenance for All Textures

Too many styling products may cause build up. It is important not to put too much product in your hair.

When using heating tools on the hair is best to use a heat protectant. Sleep with satin bonnet will help keep the hair longevity. Never go to bed with the hair wet. Doing so can cause tangles and matting. Air drying is recommended. Treat the hair as your own hair.  

Wavy and Curly Daily Maintenance

For Wavy & Curly hair use a spray bottle of water for natural look. For a “WET” look, we suggest a leave in conditioner & water. AVOID ALCOHOL BASED PRODUCTS TO AVOID DRYING OUT YOUR INVESTMENT! Dampen hair with a water bottle. Comb through (wide tooth comb) beginning at the ends and working your way up to your scalp. Scrunch up hair gently to reform curls. Style as desired.